1. WORLDWIDE SHIPPING. Usually We send out goods to you by China Post Air Mail for free shipping,
2. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
3. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
4. If you have not received your orderafter 30 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction!
5. Delivery Time:Arrival time also depends on some factors and different areas The general arrival time table is
Russia and Brazil about 15-60 days to arrive
Feedback is very important
Your wonderful shopping experience is our ultimate goal.
If you are satisfied with the products and our services, please take a few seconds to a positive feedback
This will be a huge stimulus for us to continue to provide quality services and products.
If you are not satisfied, We hope that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
Our Item are free shipping to USA, EU, Asia, and every country., The custom, taxes and value-added tax are not included in the item price and shipping charge. If you need fast shipping DHL, UPS, TNT, FEDEX, EMS, although they are not free, but can enjoy very good discount. When you make order, please choose the shipping way which you want on our web shop,. We will notice the tracking No. in order list or send email to you.
We will give a full refund if the item you received is different from the description. A Refund will be given after we received the back item quality fine. Please contact us before shipping any items back. The sender shipping costs do not return, and the back shipping cost should payed in your side. Thanks for your consider us.
1. If you have other special instructions, your order, do contact us, we will be glad to help
2 .we have professional English talents, any question can reply to you within eight hours
3. If you have any other questions, both please do not hesitate to contact us.
4. Big order discount: If you need to place big order which is more than the max quantity, please contact us to get special discount
5. If you need special custom, please send photographs of the model we are professional manufacturer
Provide the highest quality products and services
Thanks for your support!^o^
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Medley Pot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://medleypot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!